Support

We’re here to help.

Tell us what happened, what iPhone model you use, and which step you were on. Please do not email pill photos or personal medical details.

Email support@ai2life.org

Taking clear pill photos

Place one pill on a plain, well-lit surface. Photograph each side straight on, keep the imprint sharp, and avoid shadows or fingers covering the pill.

Getting better possible matches

Enter every visible letter and number. Add both sides of the imprint, then choose the closest color and shape. A missing or uncertain imprint can produce broad results.

About a result

Pill Lens ID compares clues with public medicine records. A result is not proof of identity. Confirm with a pharmacist, clinician, or original packaging before anyone takes the pill.

Urgent situations

Do not wait for an app result after a possible ingestion, poisoning, severe reaction, or overdose. Contact local emergency services or your local poison information service immediately.

Response time

We aim to answer support and privacy messages within two business days.